Job Description

Zee IT Services is an established high-quality IT services company serving clients in the United States offering Medical Billing Outsourcing service. We are looking for a passionate and energetic candidate for the Post of Medical Billing Supervisor to join our dynamic team.

Qualification Needed:

• Minimum Graduation
• Preferably 5-year relevant experience

Responsibilities include:

• Monitors associates and overall department metrics to ensure revenue cycle functions are addressed according to Company goals.
• Provides guidance on priorities for the department. Ensures work is completed in a timely and accurate manner.
• Assists in recruiting, hiring, onboarding, coaching, and counseling of Revenue Cycle Department staff.
• Takes part in the creation of training materials as appropriate. Identifies additional training needs/resources as needed.
• Provides medical billing training and assistance to billing staff as needed.
• Recommends and implements changes to ensure revenue integrity and maximum reimbursement.
• Provides on-going coaching to Revenue Cycle staff to ensure a consistent level of service is maintained.
• Provides escalation support to Revenue Cycle staff.
• Identifies and communicates changes in payer guidelines.
• Assists in identification and reporting of system errors and workflow solutions.
• Supports and performs revenue cycle functions including claims errors, rejections, submission, denials, follow up, and appeals.
• Identifies and shares best practices and drives for continuous improvement of the customer experience.
• Ensures compliance with all organization quality procedures and guidelines including but not limited to Quality Policy, Code of Business Conduct and Ethics.
• Ensures familiarity with relevant laws, regulations, guidelines, and policies for medical billing including but not limited to HIPAA, Medicare, Government, and Commercial insurance.
• Maintains skillset to be able to perform all essential responsibilities of the Revenue Cycle Associates and performs them as directed.
• Develop and manage to KPIs and dashboards for increasing client satisfaction, outcomes, and retention.
• Conducts all assigned job duties in a timely and productive manner.
• Performs all job duties according to Company policies and procedures.
• Completes other duties as assigned.
• Supervise staff including but not limited to organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
• Communicate goals clearly to employees to ensure understanding and success in achieving them.
• Motivate and inspire employees to do their best work through coaching and work effectively through influence and collaboration.
• Maintain morale and support employee engagement initiatives.
• Excellent communication, teamwork.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work on a computer and phone simultaneously.
• Ability to use a telephone through a headset.

Requirements and Skills:

• Excellent in English communication skills both verbal & written, spoken English in American pronunciation
• Good Command over Excel, word and health industry-related software tools.
• Excellent critical thinking, organizational and time management skills with a strong attention to detail accuracy and follow through.
• Demonstrated knowledge of medical coding including International Classification of Diseases (ICD-9) and (ICD-10) and Coding Procedure Terminology (CPT) and HCPCS coding.
• Demonstrated knowledge of Explanation of Benefits (EOB); must be able to read and interpret explanation of benefits (EOB) for all payers.
• Demonstrated understanding of ASC X12 claims adjustment and remark codes.
• Demonstrated experience working in a customer service environment specialized in providing an exceptional customer experience.