| Job Title: |
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Associate Manager - Admission & Discharge |
| Category: |
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Operations |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BBA / MBA (Finance) / M.Com |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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10 Years12 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
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Apr 16, 2023 |
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| Job Description: |
- Devising and implementing a division-wide compliance strategy under the guidance of the departmental management to ensure compliance with the policy guidelines related to Refunds, Cash Management, Billing Management, Deposits, patient/ attendant counseling, and other KPIs.
- Inculcating a culture of empathy and customer services culture in the department by taking the lead in resolving patient/ family issues related to admission/ discharge. Training and monitoring the front-end staff to ensure implementation of best practices in patient and customer services management.
- Empowering and supervising the teams to ensure effective patient/ family counseling and developing a structured system to process and resolve patient/ family queries related to treatment expense, billing, or any other aspect related to the provision of services.
- Playing an active role in process improvisation and automation by strengthening the systems and service delivery process flows in coordination with the A&D team, MIS, Quality, and other cross-functional teams.
- Managing and leading pre-discharge and post-discharge recovery teams by establishing a structured system and good practices to ensure minimum outstanding amounts (as per departmental/ organizational standards). Developing an efficient system and mechanism to timely identify and counsel patients/ families to ensure timely deposits and post-discharge recoveries.
- Ensuring proper documentation (Financial Guarantees, Promissory Notes, instruments, etc.) in compliance with the prerequisites specified by the legal team.
- Maintain regular liaison with IPDSS, OPD, ER, OR, Consultants, Nursing, and all other related departments.
- Monitoring and reporting individual and departmental performance against the set KPIs, policies, and procedures.
- Develop, maintain, update, and monitor departmental objectives, policies, procedures, and KPIs.
- Ensure strict monitoring of refunds & verification of cash panel patients as per Refund policy. (by each category, i.e., live refunds, post-discharge refunds, take-home pharmacy refunds, and other refunds).
- To establish an and transparent and foolproof mechanism for approval and provision of Discounts along with proper documentation and review.
- To inculcate an environment with foolproof and transparent financial transactions by ensuring team training, system-based checks, and periodic audits for corrective and precautionary measures
- Review and analyze prolonged stays and excessive bill cases. After departmental level interventions, i.e., follow-up by Pre-discharge recovery supervisor, AMs, & HOD, discussing the cases with GM for further intervention.
- To train the Admission & Discharge team and all hierarchies to ensure holistic Financial counseling of the patients/ families. As per need, getting involved with MSA, Consultants, and OPDs, for uniform financial counseling to the patients/ families.
- Achieve operational objectives by contributing information and analysis to functional strategic plans and goals.
- Develop a culture of communication with colleagues, patients, and visitors in a polite and courteous manner.
- Develop, maintain, update, and monitor departmental objectives, policies, procedures, and KPIs.
- Coordinate with HR for recruitment, training, discipline, and development of staff
- Randomly monitor all functions and take necessary corrective and preventive action where required
- Maintains internal controls and monitors the departmental operations cycle process for successful targets and achievements.
- Establishing a structured mechanism and hierarchy/ team to undertake the Billing of cash patients. To initiate team training and system based interventions to minimize billing/ charging errors
- To ensure 100% advance deposit for all regular/ day care admissions
- Ensure compliance with departmental policy, procedures, and SOPs as per ISO/ JCIA, along with ensuring compliance with the departmental policy and procedures related to efficiently and effectively running and managing the department as per set service standards (Admission, Discharge, Deposits, Refunds, and other pre-requisites)
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| Company Information |
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Company Name: Shifa International Hospital Ltd
Company Description:
Shifa International Hospitals Ltd. Islamabad is a 600+ secondary and tertiary healthcare facility, offering quality services to the local as well as international patient communities for over 25 years. The prestigious JCI accreditation has further strengthened our commitment and focus towards quality and patient safety. The hospital provides comprehensive diagnostic & treatment services in 35 plus clinical specialties under supervision of more than 200 Internationally Experienced & Fellowship Trained Consultants (The largest number of US and EU qualified Physicians and Surgeons under one roof in Pakistan).
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