Guest Relation Officer  
Nadeem Caterers   More jobs from this company

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Job Title:   Guest Relation Officer
Category:   Hotel/Restaurant Management
Total Positions:   5
Job Location:   Lahore
Gender:   Female
Age:   25 to 30 years
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   1 Year
Salary Range:   PKR 15,000 to 20,000 per Month
Apply By:   Sep 12, 2017
Job Description:

We are looking for services of a "Guest Relation Officer" (Female) for our new branch at Qadaffi Stadium. This is an exciting career opportunity for the females, responsible to provide First class Customer services. You will be our Brand Ambassador to reinforce our commitment to our guests by creating an atmosphere of hospitality. You'll use your enthusiasm, energy and experience to deliver excellent services which we promise.

·         Ensure that quality reflects from all of his/her actions/activities –

·         Being the ‘front-face’ of the company, represent it as a very warm, focused and courteous person before the guests, on their on arrival, while waiting to be seated, while dining and upon departure – always wearing immaculate uniform/dress.

·         Taking reservations with a focused mind and in a polite manner, always noting down full name of the guest and his/her contact details, plus exact number of persons for whom reservation is being made.

·         All reservations should be discussed with Restaurant manager a day before, to make any special arrangements, if required.

·         Ensure that Reservation List is always kept up-to-date.

·         Always greet and see-off guests with a warm smile.

·         Ensure that guests are seated according to the plan.

·         Ensure that waiting-guests are treated with care and courtesy.

·         Ensure that Menu is presented to the guests in a very professional manner.

·         Ensure that entrance, podium & waiting lobby are NEAT and CLEAN.

·         Check out-side area, lights & music etc.

·         Manage special events and their decorations, carefully and with dedication.

·         Pay attention while talking to guests, always maintaining eye-contact. In case of telephonic reservation, answer guest-queries carefully.

·         In case of big reservations (birthday parties, get to-gethers etc.), involve Restaurant Manager in taking reservations.

·         Telephone lines should be checked on hourly basis.

·         Attend all training sessions organized by seniors – participating actively in them. Strongly believe in his/her own capacity building by continually improving upon skills and knowledge.

Perform any other duty, as assigned by the management.

Company Information
Company Name:  Nadeem Caterers
Company Description:
Established in July 1993, Nadeem's Catering Company spelled out its vision for setting new standards of excellence in the catering industry of Pakistan. By the grace of God Almighty and by dint of whole heated and dedicated services of a team of seasoned professionals it gradually made its mark in the ever-growing and competitive industry. The diversity of cuisine, the exclusivity of services, the uniqueness in ambiance and the creativity in execution played a pivotal role in winning the confidence of its discerning clients. It has always worked at creating ideas to add something extraordinary to usual themes. Be it a wedding, a corporate get-together, a birthday or a social gathering, Nadeem's never compromised on making the event a memorable one from all aspects. After years of hard work and sincere efforts towards delivering the best of its services, Nadeem's has become an event management company par excellence.

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