Call Centre Agent / Telemarketing Agent  
Star Business Centre   More jobs from this company

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Job Title:   Call Centre Agent / Telemarketing Agent
Category:   Telemarketing
Total Positions:   1
Job Location:   Dubai
Gender:   Female
Minimum Education:   Intermediate/A-Level
Degree Title:   High school diploma or equivalent
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Apply By:   Oct 6, 2017
     
     
 
Job Description:

We are looking for a call center agents for Dubai based group of companies.


Please find below JD:


Call center agent job responsibilities and duties:


·         Back office process


·         Answer incoming calls and respond to customer’s emails


·         Management and resolve customer complaints


·         Sell products and place customer orders in the computer system


·         Identify and escalate issues to supervisors


·         Provide product and service information to customers


·         Route calls to appropriate resources


·         Document all call information according to standard operating procedures


·         Recognize, document, and alert the management team of trends in customer calls


·         Follow up customer calls where necessary


·         Upsell products and services


·         Complete call logs and reports


·         Other duties as assigned


Call center agent qualifications and skills:


·         High school diploma or equivalent


·         Proficient in relevant computer applications


·         0-2 years of experience in a call center environment


·         Knowledge of customer service practices and principles


·         Excellent data entry and typing skills


·         Superior listening, verbal, and written communication skills


·         Ability to handle stressful situation appropriately


Note: passport holder are encourged to apply, must be good in English.


Company Information
 
Company Name:  Star Business Centre
Company Description:
Business Centre. It is a part of Premier Group. Our office is located in Karachi and Head Office in Dubai. We are in buisness from a decade.

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