Call Centre Agent / Telemarketing Agent  
Star Business Centre   More jobs from this company

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Job Title:   Call Centre Agent / Telemarketing Agent
Category:   Telemarketing
Total Positions:   1
Job Location:   Dubai
Gender:   Female
Minimum Education:   Intermediate/A-Level
Degree Title:   High school diploma or equivalent
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Apply By:   Oct 6, 2017
Job Description:

We are looking for a call center agents for Dubai based group of companies.

Please find below JD:

Call center agent job responsibilities and duties:

·         Back office process

·         Answer incoming calls and respond to customer’s emails

·         Management and resolve customer complaints

·         Sell products and place customer orders in the computer system

·         Identify and escalate issues to supervisors

·         Provide product and service information to customers

·         Route calls to appropriate resources

·         Document all call information according to standard operating procedures

·         Recognize, document, and alert the management team of trends in customer calls

·         Follow up customer calls where necessary

·         Upsell products and services

·         Complete call logs and reports

·         Other duties as assigned

Call center agent qualifications and skills:

·         High school diploma or equivalent

·         Proficient in relevant computer applications

·         0-2 years of experience in a call center environment

·         Knowledge of customer service practices and principles

·         Excellent data entry and typing skills

·         Superior listening, verbal, and written communication skills

·         Ability to handle stressful situation appropriately

Note: passport holder are encourged to apply, must be good in English.

Company Information
Company Name:  Star Business Centre
Company Description:
Business Centre. It is a part of Premier Group. Our office is located in Karachi and Head Office in Dubai. We are in buisness from a decade.

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