| Job Title: |
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Call and Chat Support Engineer |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
3 Years5 Years |
| Salary Range: |
|
PKR 100,000 to 125,000 per Month |
| Apply By: |
|
May 23, 2018 |
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| Job Description: |
- Maintaining and troubleshooting solution components (XMPP Sever, VoIP Server, Storage Server, Charging & Billing Server etc.)
- Pro-active monitoring of service performance and applying appropriate measures to guarantee high service availabilities.
- Performing UAT tests on the system before going to production.
- Understanding and analyzing customer problems and proving an appropriate support.
- Providing guaranteed response according to the agreed SLAs.
- Root cause analysis of all problems and proposing long term solutions.
- Automating all the routines of the system to maintain high available services.
- Issue documentation and reporting to the product team.
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| Required Skills: |
| Erlang,JavaScript,Python,Linux Operating System,Shell Scripting,Ansible,Docker,OpenShift,DevOPS Skills (Node js,experience in VoIP Servers (Kamilio,Asterisk or FreeSwitch,experience in XMPP Servers (MongooseIM,Ejabberd or Openfire,Push Notification Servers (MongoosePush,OneSignal,Pusher e,on Object Storage Systems (Minio,CEPH or Amazon S3 Storage),SIP Protocol XMPP Protocol RADIUS Protocol,Diameter Protocol SMPP Protocol Jitsi Mysql Node js |
| Company Information |
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Company Name: SAFARIFONE (PVT) LTD
Company Description:
Safarifone Inc. is Canada based Company. We have started our Product Development Center in Islamabad Pakistan. Our Flagship Solutions include Mobile Financial Services Solution , Payment Solution, Converged Charging and Billing Solution, Interconnect Solution and Service Management Solution
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