We are looking for a Network Support Engineer to provide enterprise-level assistance to users. You will diagnose and troubleshoot Network, software and hardware problemsResponsibilitiesAddressing user tickets regarding hardware, software and networkingResearching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsDiagnose and troubleshoot technical issues, including account setup and network configurationAsk users targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk users through a series of actions, either via phone, email or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teams Follow up with users to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsRequirementsProven work experience as a Network Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environments and Cisco Networks.Good understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk software Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalBS degree in Information Technology, Computer Science or relevant fieldAdditional certification in Microsoft, Linux, Cisco or similar technologies is a plus