Call Center Agent  
Programmers Force   More jobs from this company

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Job Title:   Call Center Agent
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   Less than 1 Year
Salary Range:   PKR 30,000 to 50,000 per Month
Apply By:   Sep 9, 2019
     
     
 
Job Description:

Programmers Force is a product-driven software company that excels in the field of Artificial Intelligence and Machine Learning since 2016. The company was founded by the team of visionary entrepreneurs that led its operations under software development, data science, DevOps, system architecture, big data processing and blockchain based applications development. We take pride in our diversified workforce with talent coming from top institutions of Pakistan and abroad. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support global industries in their day to day business challenges. Our specialized teams posse tacit knowledge of high-tech systems that enables us to tap businesses from more than 200 countries worldwide. This is just a beginning for us! We are in search of talented candidates with technical expertise who can add value in our fast paced and work intensive environment.

If you are up for this challenge, you know where to apply!

We are looking for a Call Center Agent to provide technical support to users in an efficient and accurate manner. You will be considered the firm’s front liner and you will solve basic technical problems and provide support all assigned areas

Skills & Requirements:

  • Excellent English writing skills
  • Ability to explain functions and procedures of software products to international clients
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Coordinating with technical team and potential customers to understand the product in hand and market needs.

Must have:

  • Proficiency in English preferably with British accent.
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Good communication and presentation skills
  • Appealing writing skills (will be asked to create content regarding product marketing)
  • Experience in working as part of a team
  • Ability to adapt and learn new technologies
  • BS degree or equivalent

Perks:

  • 25 paid holidays yearly.
  • Lunch provided.
  • EOBI Facility
  • Medical Insurance.
  • Life Insurance.
  • Flexible Working Hours.
  • Payment for Overtime.
  • Enjoy your weekend, we work on weekdays only!
  • Indoor Gaming - Perfect balance between work and play.
  • Personal Growth - Learn the best from the best.
  • Opportunity to engage in local and international trips.
  • Performance based Bonuses.
  • Performance based salary increment and promotion.

Company Information
 
Company Name:  Programmers Force
Company Description:
Programmers Force is a FinTech Software Development company that develops applications for large scale financial institutions around the world. With us, you’ll get to work in multiple frameworks and learn to make them intelligent using machine learning. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support various industries in their day to day business challenges.
You’ll get to work with tech geeks whose expertise include Artificial Intelligence (AI) based software, Application Programming Interface (API) development and Integration, FinTech Solutions, Enterprise Applications, Mobile App Development and Big Data Processing.
With a versatile and experienced workforce, we are dedicated to introduce modern business solutions to help global businesses increase profitability and drive ahead of their competitors. From web developers, project managers, UI/UX designers to system architects, we have people who are talented, skilled and have expertise in a diverse range of competencies.
We are on the hunt for candidates with technical expertise and skills required to develop and design efficient system software and applications. If you think you’ll be a good fit for our company, apply away!
Programmers Force is an equal opportunity employer. We provide lucrative benefits to our employees, which include 25 paid holidays yearly, lunch, EOBI facility, flexible working hours, payment for overtime hours, indoor gaming, local and international trips, performance based bonuses, increments and promotions. We look forward to welcome you as a part of our team!

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