Responsibilities;

• Assist customers in system design and BoQ formation.
• Conduct on-site surveys and design BOQ for potential customers when needed
• Assist customers on-site and over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
• Answer queries customers may have about our system and services.
• Ensure electronic records are created and updated for all customer communications.
• Warm transfer inbound calls to appropriate Department when needed.
• To Possess, acquire and maintain the technical/professional expertise required to do the job effectively by participating in scheduled training sessions and by means of principal’s website, product data sheets, manuals and contact with principal technical support
• Participate and when Eligible, Conduct in-house Trainings/Presentation sessions on new product features and comparisons for market placement
• To indulge in fault finding, repairing, servicing, new installations and routine maintenance.
• Computer systems hardware, software, operating systems configuration and troubleshooting.

Job/Person Specification

• Ideal Candidate should hold minimum Bachelor’s Degree in Electronics or Electrical Engineering or equivalent
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Stay abreast with latest job related trends.

Skills

• Experience with troubleshooting scenarios like Windows Operating System Installation, HDD Partitioning etc., remote access tools and/or support of mobile devices
• Basic networking skills (LAN, Wi-Fi Routers, Access Points, etc.)
• MS Office, Team-viewer, Email/Communication etiquettes
• Bilingual oral and written communication desired.