·        Design and implement digital customer journeys that enhance the experience across various digital channels.

·        Collaborate with cross-functional teams to identify pain points and opportunities for improvement in the digital service experience.

·        Develop wireframes, prototypes, and high-fidelity designs for digital service products and interfaces.

·        Conduct user research and usability testing to gather insights and validate design decisions.

·        Ensure that all digital touchpoints are user-friendly, visually appealing, and aligned with the bank\'s brand guidelines.

·        Work closely with developers to ensure the successful implementation of design solutions.

·        Monitor and analyze customer feedback and behavior to continuously improve the digital service experience.

·        Stay updated with industry trends and best practices in UX/UI design and digital services.

·        Contribute to the development of a customer-centric culture within the organization.