We are a UK-based optical practice seeking a dependable and detail-oriented Virtual Assistant - Patient Coordination based in the Philippines to manage patient communications, appointment scheduling, and payment follow-ups. This role is critical to ensuring smooth clinic operations and excellent patient care.

Key Responsibilities:

• Patient Scheduling:

  • Call existing patients to schedule routine/annual/bi-annual eye exams.

  • Manage appointment bookings using our CRM system, ensuring the diary is up to date.

• Payment Follow-Ups:

  • Contact patients with outstanding balances for glasses/services and arrange payments.

  • Track collected payments and update records in spreadsheets.

• Administrative Support:

  • Maintain accurate records of patient interactions, appointments, and payments.

  • Assist with other basic admin tasks as needed.

Qualifications:

• Essential:

  • Fluent in English (spoken and written) with a professional phone manner.

  • Strong organizational skills and attention to detail.

  • Proficiency in CRM systems and basic Excel/Google Sheets.

• Preferred:

  • Prior experience in customer service, healthcare administration, or virtual assistance.

  • Familiarity with optical/medical terminology is a plus.

Work Hours & Conditions:

• Schedule: UK working hours (exact shifts to be discussed).

• Type: Full-time preferred (part-time may be considered for exceptional candidates).

Compensation:

• Competitive salary based on experience.

• Performance-based bonuses (tied to appointments booked and debts collected).