| Job Title: |
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Sales / Customer Support Executive |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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Male |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Apply By: |
|
Aug 4, 2025 |
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| Job Description: |
Key Responsibilities
1. Sales & New Client Acquisition
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Prospect & convert potential clients through calls, emails, meetings, and social media in the four languages.
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Pitch services effectively, tailoring messages to each linguistic and cultural context.
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Manage full sales cycles: lead generation proposal development ⇒ contract negotiation ⇒ deal closing
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Track pipeline in CRM, forecast revenue, and report performance.
2. Customer Support & Relationship Management
- Act as the go-to contact for existing clients, responding to questions and resolving issues via phone, chat, or email in any of the four languages.
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Ensure customer satisfaction, track inquiries, escalate complex issues, and follow up until resolution.
- Maintain accurate CRM records update client profiles, interactions, outcomes, and feedback.
3. Onboarding New Clients
- Conduct kickoff meetings to understand client needs, align expectations, and outline action plans—delivering in the client’s preferred language.
- Guide clients through implementation: paperwork, account setup, system demos, and training sessions.
- Monitor onboarding progress, preemptively address challenges, and ensure a successful handover.
4. Collaboration & Insights
- Work closely with Sales, Operations, Product, and Marketing teams to deliver cohesive client experiences.
- Share insights on language-specific client needs and cultural nuances to shape product offerings.
- Support development of multilingual marketing materials and FAQs.
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