Job Title: |
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Senior Operations Manager - International Project |
Category: |
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Operations |
Total Positions: |
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5 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Age: |
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25 to years |
Minimum Education: |
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Bachelors |
Degree Title: |
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Bachelor’s degree |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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6 Years |
Apply By: |
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Aug 10, 2025 |
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Job Description: |
Company Description
Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.
Job Description: Senior Operations Manager - International Campaign
Team Leadership and Management:
- Lead, motivate, and inspire a team of BPO professionals, fostering a positive work environment and encouraging individual growth and development.
- Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
- Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
- Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.
Operational Excellence:
- Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements and key performance indicators (KPIs).
- Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
- Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
- Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.
Client Relationship Management:
- Collaborate closely with international clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
- Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
- Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.
Process Improvement and Innovation:
- Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
- Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
- Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.
Job Specification:
- Bachelor’s degree
- 6+ years of overall experience, with at least 3 years leading a team
- Experience managing international campaigns is preferred
- Strong leadership, communication, and problem-solving skills
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
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Company Information |
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Company Name: Abacus Consulting Company Description: For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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