Senior Operations Manager - International Project  
Abacus Consulting   More jobs from this company

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Job Title:   Senior Operations Manager - International Project
Category:   Operations
Total Positions:   5
Job Location:   Lahore
Gender:   No Preference
Age:   25 to  years
Minimum Education:   Bachelors
Degree Title:   Bachelor’s degree
Career Level:   Experienced Professional
Minimum Experience:   6 Years
Apply By:   Aug 10, 2025
     
     
 
Job Description:

Company Description

Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.

Job Description: Senior Operations Manager - International Campaign

Team Leadership and Management:

  • Lead, motivate, and inspire a team of BPO professionals, fostering a positive work environment and encouraging individual growth and development.
  • Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
  • Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
  • Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.

Operational Excellence:

  • Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements and key performance indicators (KPIs).
  • Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
  • Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
  • Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.

Client Relationship Management:

  • Collaborate closely with international clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
  • Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
  • Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.

Process Improvement and Innovation:

  • Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
  • Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
  • Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.

Job Specification:

  • Bachelor’s degree
  • 6+ years of overall experience, with at least 3 years leading a team
  • Experience managing international campaigns is preferred
  • Strong leadership, communication, and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Company Information
 
Company Name:  Abacus Consulting
Company Description:
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p

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